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FAQ
1. Orders
To place an order, simply select the items you want and add them to your cart. Once you have selected all of your items, proceed to checkout, enter your shipping and payment information, and confirm your order.
We accept various payment methods including credit cards (Visa, MasterCard, American Express), PayPal and bank transfers. You will find the exact options at checkout.
2. Shipping
After your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery online at any time.
Shipping time varies depending on location and shipping method. Typically, standard domestic shipping takes 3-5 business days, while international shipping can take up to 10-15 business days.
3. Changes and cancellations
If you wish to change or cancel your order, please contact us as soon as possible. Once the order has been dispatched, no changes can be made.
4. Returns and refunds
If you received a defective or incorrect product, please contact our customer service within 14 days of receiving the item. We will provide you with instructions on how to return it and receive a replacement or refund.
For returns, please contact our customer service to obtain a return authorization. Make sure the items are unused and in their original packaging. The return period is usually 30 days from receipt of the order.
Once we receive and inspect your return, your refund will be processed within 5-7 business days using the original method of payment. You will receive a confirmation email once your refund is complete.
5. Discounts and promotions
Yes, we regularly offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay informed about current offers.